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Booking Feedback

Harness Change is working with EC Pro to better understand how customers experience booking online. Your feedback will help us identify what works well and where improvements can be made. The survey takes around 3 minutes and all responses are anonymous.

1. What were you trying to book?

*

A

Riding lesson

B

Horse riding experience

C

Hack

D

Club or regular activity

E

Alternative education or wellbeing session

F

Other

2. Was this your first booking with Harness Change?

*

A

Yes

B

No

3. Did you complete your booking online?

*

A

Yes

B

Yes, but I needed help

C

No

4. At which stage, if any, did you experience difficulties?

*

A

I didn't experience any difficulties

B

Finding the right activity

C

Creating an account

D

Verifying my email

E

Adding rider details

F

Completing the rider registration

G

Waiting for grading

H

Finding available dates

I

Choosing the correct session

J

Making payment

K

Something else

5. What was the main reason you contacted Harness for Change or didn't complete your booking?

*

A

Not applicable, I did make my booking fine

B

I wasn't sure which activity was suitable

C

I couldn't see anything available for me to book

D

I found the booking process confusing

E

I wasn't sure what to do next

F

I had technical issues

G

I preferred to book over the phone

H

Other

6. How easy did you find the overall booking process

*

1 = very difficult and 5 = very easy

A

1

B

2

C

3

D

4

E

5

7. If you could change one thing about the booking process, what would it be?

*

8. Is there anything that worked particularly well?

*